Frequently asked questions (FAQs)

We have split the FAQ's into 10 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options (Active/Leisure/Electric bike options)
About the policy options (area cover)
About bikes, parts and accessories
About locks and security
About the company
About the site
Problems opening or receiving documents
How to complain

About the policy options (area cover)

1) I'm going on a single bicycle touring trip around Europe which will last less than 90 days. Your online quote states 30 days maximum per trip, is it possible to cover me?
- You haven't stated how long your trip is going to last – if your trip will take less than 30 days, then the EU extension will be sufficient. If your trip is not going to exceed 45 days, then you could take the worldwide extension.
  
  If any trip will take longer than 45 days, unfortunately we cannot provide cover.

If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)

Questions marked with an asterisk (*) are compulsory.