> Home > FAQs > How to complain

How to complain

If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings, please write in the first instance to:

The Executive Manager - Customer Complaints
Thistle Insurance Services Limited
Pavilion House
Mercia Business Village
Westwood Business Park
Coventry
CV4 8HX.

If the complaint is still not resolved to your satisfaction, you can approach The Financial Ombudsman Service (FOS) at the address below  The Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London
E14 9SR.
Tel: 0800 023 4567