Contact Cycleguard

If you need to contact us, please use the contact form below or the appropriate phone number.

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How to make a complaint

If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings.

If you have a complaint about any aspect of this policy, our service or a claim please contact:

The Executive Manager of Customer Complaints
Thistle Insurance Services Limited
Southgate House
Southgate Street
Gloucester
GL1 1UB

If the complaint is still not resolved to your satisfaction, you can approach the Financial Ombudsman Service (FOS) at the address below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone number: 0800 023 4567
Website address: www.financial-ombudsman.org.uk

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

If you bought one of our products online you can register your complaint via the Online Dispute Resolution (ODR) platform where you may be able to get help raising your complaint with the Financial Ombudsman Service.

General enquiries

0333 004 3444
Monday - Friday 9am - 6pm
@cycleguard
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Claims

0345 450 6833
Monday - Friday 9am - 5pm

Postal address

Cycleguard Insurance
Thistle Insurance Services Limited
Southgate House
Southgate Street
Gloucester
GL1 1UB

I was delighted with the service and help I got today from Cycleguard. I needed to make a claim and was talked through the process. Tom was a pleasure to talk to and extremely helpful.

Victoria Smith - Coventry 2015

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