Making a claim

Roadside Recovery - Make a bicycle roadside recovery claim

We are sorry to hear that you have experienced an incident that needs roadside assistance - please use the contact details below.

Call Assist will then take you and your bicycle to a suitable location.

We recommend you store these details on your mobile phone or in a place accessible when you are using your bike.

If you need to use this service simply call this number and Call Assist (the rescue providers) will ask for your personal or policy details. They will then despatch a rescue operator to your location and recover you and your bike to the nearest bicycle repair shop, railway station, car rental agency or your home or alternative overnight accommodation if either are nearer.

Don't worry if you haven't got your policy details to hand, they can usually locate your cover details from your personal details, but if not they will take a credit card number as a deposit and will refund you once your policy has been located.

Call Assist
Call Assist Ltd
Axis Court
North Station Road
Colchester
Essex
CO1 1UX

I was delighted with the service and help I got today from Cycleguard. I needed to make a claim and was talked through the process. Tom was a pleasure to talk to and extremely helpful.

Victoria Smith - Coventry 2015

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