Forgotten your password?

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Accessing your account details

I've forgotten my password. What should I do next?

If you've lost your password, then don't panic. It's really easy to get it back again. You can reset your password online here. Be aware though, that you will need to know your username before you reset your password. If you've forgotten your username, then please follow the steps below.

I've forgotten my username. What should I do next?

If you've forgotten your username and can't access your account, then don't worry. All you need to do is give us a call to confirm who you are. You can get in touch with us on: 0333 004 3444Once we've confirmed your identity, you'll be able to log back into your account.

We're here to help

Still having problems? Feel free to give us a call and we can help you get back into your account. Get in touch with us at: 0333 004 3444

Your policy document explorer

For customers whose policy started before 1st January 2021, you can access your policy documents here.

Existing customers: If you have an existing policy before September 23rd 2019, then you can contact our team for information on your policy.

You can email us at: or call us on: 0333 004 3444

cycleGuard customers say this...

We pride ourselves on delivering a personal service to every cyclist that we help protect. You don't have to take our word for it though, check out some of our independent reviews to see what our customers have to say! If you'd like to leave your opinion, good or bad we encourage you to submit a review too.